Refund Policy
Last Updated: January 1, 2025
1. Campaign Delivery Commitment
We commit to delivering all campaigns as described in the service details at the time of purchase. If a campaign does not deliver as described, we will work with you to resolve the issue.
2. Eligibility for Refunds
You may be eligible for a refund or partial credit if your campaign was not activated within the stated timeframe with no resolution offered, or if technical issues outside your control prevented campaign delivery.
3. Non-Refundable Situations
Refunds are not available for campaigns that have been delivered as described, orders where inaccurate profile information was provided, accounts made private during the campaign, or change of mind after campaign activation.
4. How to Request
Contact support@ventriomedia.com within 7 days of your campaign completion date with your order number and a description of the issue.
5. Resolution Options
Resolution may include campaign extension or restart, partial or full account credit, or partial or full monetary refund depending on circumstances.